Can't log in error

 

Summary
Login issues are usually wrong email, wrong method, or account state (suspended, not verified).
Step 1 — Confirm the account

• Are you using the parent or child email/username?
• Did you sign up with Google vs email? Use the matching button.

Step 2 — Password

• Try Forgot password from the login screen.
• Open the reset email within 15–60 minutes (typical); request a new link if expired.

Step 3 — Browser

• Try Chrome or Safari updated.
• Disable VPN temporarily.
• Try private/incognito to rule out extensions.

Step 4 — Ask the parent (for kids)
If the child account has no inbox, the parent may need to set a new password from the dashboard.
Still stuck
Contact support with: role (parent/child), approximate sign-up date, and what error text you see (screenshot helps).